By using Learning Hub’s tutoring services, digital resources and website, you agree to the following terms and conditions. These terms support a safe, respectful and effective learning environment.
Learning Hub – Global Education Platform provides online tutoring, educational support, examination preparation and digital learning resources through Learning Hub Global Educational Services (SMC-Private) Limited. Service details, fees, schedules and availability are those shown or confirmed at booking or purchase.
Customers must provide accurate booking and contact information. A booking or purchase is confirmed after the applicable payment has been received and verified. Students and parents must not make payments directly to individual teachers, and teachers must not request or accept payment outside the approved Learning Hub process.
Cancellations, rescheduling, refunds and delivery of digital resources are governed by the Refund, Cancellation & Service Delivery Policy below.
Learning Hub provides educational support but does not guarantee examination results, grades, admissions, employment or other specific outcomes.
Original Learning Hub materials and website content may be used only for personal educational purposes unless written permission states otherwise. Users must not unlawfully copy, resell, redistribute or misuse the website or resources.
Learning Hub may use third-party services for payments, communications, hosting or online classes. Those providers may apply their own terms and privacy practices.
Board and qualification names are used for curriculum identification. Learning Hub is an independent education provider and does not claim affiliation with or endorsement by an awarding organisation unless expressly stated.
These Terms are governed by the applicable laws of Pakistan.
Questions or complaints may be submitted through the Support / Complaints form, by email at learninghubcustomersupport@gmail.com, or by WhatsApp at +92 305 3750105.
Our refund, cancellation and delivery policy is designed to provide clear expectations for learners and families.
A learner may cancel a scheduled class at least twelve (12) hours before its start time. The amount paid for that session will be refunded less a fifteen percent (15%) cancellation and payment-processing fee.
No refund is available for cancellation less than twelve (12) hours before the scheduled start time. One rescheduling opportunity may be offered, subject to tutor and schedule availability.
If Learning Hub or the assigned tutor cancels a class, the learner may choose a full refund for that session or free rescheduling.
Approved refunds will be initiated within seven (7) business days. The time for funds to appear may depend on the payment provider or financial institution.
Premium digital resources are non-refundable after delivery or access unless the supplied resource is defective, corrupted or inaccessible. A working replacement or access will be provided, or a refund where the problem cannot reasonably be resolved.
Premium digital resources will be delivered within seven (7) days after payment confirmation unless a different delivery time is clearly stated before purchase.
Cancellation, rescheduling and refund requests may be submitted through the Support / Complaints form.
We respect your privacy and explain clearly how personal information is collected, used, protected and retained.
Learning Hub may collect information reasonably required to provide its services, including names, contact details, learner or guardian information, booking details, service selections, communications, payment or transaction references and information voluntarily submitted through forms.
Information may be used to respond to enquiries, arrange and deliver services, communicate with learners or guardians, verify payments, provide digital resources, administer refunds and support, maintain necessary business records and protect the website and its users.
Payment credentials should be entered only through the designated payment process. Information may be shared with tutors and service providers only where reasonably necessary to deliver the requested service, process a transaction, operate the platform or meet a legal obligation.
Learning Hub takes reasonable measures to protect personal information and retains it only for as long as reasonably necessary for service delivery, business records, disputes, refunds or applicable legal obligations.
Where a learner is a minor, a parent, guardian or other authorised adult should provide or authorise the information and arrangements reasonably required for the service.
Customers may contact Learning Hub to ask about their personal information or request correction of inaccurate information, subject to applicable requirements and legitimate record-keeping needs.
Privacy enquiries may be submitted through the Contact & Enquire form.